Patient Participation Group
We have a Patient Participation Group and our aim is to look at the quality of services that we offer our patients and any areas that it is felt could be improved on.
If you feel you would like to join our Patient Participation Group please contact the surgery by email for further information.
If you are a patient at Practice One and would be happy for us to contact you in the future by email to participate in patient surveys and to receive any information that the Group feels would be beneficial to patients then please email your comments to firstname.lastname@example.org
How our Patient Participation Group was formed
· We chose our initial PPG through the ‘invited group’ method, whereby staff nominated patients who they thought might be interested in forming this initial group.
· We decided on this method because we felt this process would aid us in achieving a strong intimate group that would be able to move the Practice forward.
· This group was made up of both male and female patients with varying ages.
· Discussion took place with our PPG with regards to improving and expanding the services and facilities that the Practice offered, improving communication and listening to the changing needs of patients.
· It was suggested that an information leaflet/Practice Leaflet was produced, possibly focusing on a specific condition and circulated by email and in the surgery for patients to collect, information could also be added to the website informing patients and also asking for suggestions for further subjects to be outlined in future leaflets.
· Practice One website was discussed, and some members of the group were not aware of this so it was agreed more publicity in the waiting room outlining this and other services would be a good idea. New patients to the practice were informed of this service through our Practice Leaflet, so it was suggested some Practice Leaflets be available in the waiting room.
· A display board was also discussed for the waiting room outlining services that the Practice offered (telephone consultations, on-line prescribing, on-line appointments etc.) it also made patients aware of the suggestion box that was situated in the waiting room for any feedback.
· It was agreed that the survey that was to be produced could be circulated by email, as it was felt that this would be aimed at a more cross-section of patients as we have email addresses recorded for many patients with different age, social statuses and nationality and as the Practice continues to ask new patients if they are happy to be contacted by email, this list will develop for future surveys etc.
· The survey questions were agreed and these would be centred on obtaining patients views and thoughts of the service that the Practice offered and their experiences at the Practice. We also asked for feedback on improving the Practice.
· The survey that was produced was circulated to a wider Patient Reference Group, it was felt the easiest way for us to contact patients was through email as a lot of patients had given email address already to the Practice, and as previously mentioned It was agreed that this would be a good method of reaching a good cross-section of patients as the Practice held email addresses for patients of all ages and nationalities.
· From the list generated we randomly selected from the anonymous list. It was felt that this method of choosing would be most valuable as it would reach a wider range of patients.
· Survey findings were collated and discussed further with our ‘invited Group – PPG’.
· Recommendations received from the PRG survey were discussed and the responses were debated with the PPG addressing each concern in detail. Discussions took place to see if any of the changes highlighted were possible and those that could be, were implemented.
· The survey that was produced and the results obtained from the Patient Reference Group was published on the website, along with the suggestions received on how the Practice could improve the service offered with a review and response of these concerns from the initial Patient Group.