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Practice One , The Medical Centre, Station Avenue, Bridlington, YO16 4LZTel: 01262 670683 | E: email@example.com
The Ask for ANI scheme allows those at risk or suffering from abuse to discreetly signal that they need help and access support. By asking for ANI, a trained pharmacy worker will offer a private space where they can understand if the victim needs to speak to the police or would like help to access support services such as a national or local domestic abuse helplines.
Please see link below for further information.
Please be aware that the question in the Medical Request section:
How soon do you think you need a response?
DOES NOT mean you will have a call from a GP within 1-3 days especially if your report sent overnight or over weekend.
It is the time taken FOR US to process your report, although often this is done in 1 day
On the day reports and calls are dealt with on that day
Thank you for reading
The Practice is taking part in an important national project about diabetes care and treatment in the NHS and the project is called the National Diabetes Audit (NDA)
If you have diabetes and want more information or if you do not want your information to be used please contact the surgery.
SMS Text Messaging
The Practice is introducing the use of text messaging as another form of communication.
SMS Text messaging is now a well-used method of communication, and the practice feels that embracing this method will enhance the service we offer to our patients by engaging with them in a more efficient and accessible way. Our aim is to benefit both the practice and patients in delivering our services more effectively.
This will allow the practice to send out information such as appointment reminders, recalls in relation to health reviews, flu campaigns, pathology results and more.
If you would like to be included in the process then please either click the link below to read our conditions and download our consent form or call into the Surgery and speak to one of our Reception Team.
SMS Information and Consent Form
GDPR - General Data Protection Regulations 2018
What will this mean for you?
Please ask at Reception for more information
General Data Protection Regulations – The Practice now requires written consent for you to nominate a person to collect your prescription or discuss your medical care (please ask for a consent form).
Patient Participation Group
We have a Patient Participation Group and our aim is to look at the quality of services that we offer our patients and any areas that it is felt could be improved on.
If you feel you would like to join our Patient Participation Group please contact the surgery by email for further information.
If you are a patient at Practice One and would be happy for us to contact you in the future by email to participate in patient surveys and to receive any information that the Group feels would be beneficial to patients then please email your comments to firstname.lastname@example.org
How our Patient Participation Group was formed
· We chose our initial PPG through the ‘invited group’ method, whereby staff nominated patients who they thought might be interested in forming this initial group.
· We decided on this method because we felt this process would aid us in achieving a strong intimate group that would be able to move the Practice forward.
· This group was made up of both male and female patients with varying ages.
· Discussion took place with our PPG with regards to improving and expanding the services and facilities that the Practice offered, improving communication and listening to the changing needs of patients.
· It was suggested that an information leaflet/Practice Leaflet was produced, possibly focusing on a specific condition and circulated by email and in the surgery for patients to collect, information could also be added to the website informing patients and also asking for suggestions for further subjects to be outlined in future leaflets.
· Practice One website was discussed, and some members of the group were not aware of this so it was agreed more publicity in the waiting room outlining this and other services would be a good idea. New patients to the practice were informed of this service through our Practice Leaflet, so it was suggested some Practice Leaflets be available in the waiting room.
· A display board was also discussed for the waiting room outlining services that the Practice offered (telephone consultations, on-line prescribing, on-line appointments etc.) it also made patients aware of the suggestion box that was situated in the waiting room for any feedback.
· It was agreed that the survey that was to be produced could be circulated by email, as it was felt that this would be aimed at a more cross-section of patients as we have email addresses recorded for many patients with different age, social statuses and nationality and as the Practice continues to ask new patients if they are happy to be contacted by email, this list will develop for future surveys etc.
· The survey questions were agreed and these would be centred on obtaining patients views and thoughts of the service that the Practice offered and their experiences at the Practice. We also asked for feedback on improving the Practice.
· The survey that was produced was circulated to a wider Patient Reference Group, it was felt the easiest way for us to contact patients was through email as a lot of patients had given email address already to the Practice, and as previously mentioned It was agreed that this would be a good method of reaching a good cross-section of patients as the Practice held email addresses for patients of all ages and nationalities.
· From the list generated we randomly selected from the anonymous list. It was felt that this method of choosing would be most valuable as it would reach a wider range of patients.
· Survey findings were collated and discussed further with our ‘invited Group – PPG’.
· Recommendations received from the PRG survey were discussed and the responses were debated with the PPG addressing each concern in detail. Discussions took place to see if any of the changes highlighted were possible and those that could be, were implemented.
· The survey that was produced and the results obtained from the Patient Reference Group was published on the website, along with the suggestions received on how the Practice could improve the service offered with a review and response of these concerns from the initial Patient Group.
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